Frequently Asked Questions
Everything you need to know about your Stripe & Stare experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking number so you can follow its journey to your doorstep.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. For hygiene reasons, certain intimate apparel items may be subject to specific return restrictions.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products sustainably made?
Yes, we pride ourselves on using eco-friendly materials and ethical manufacturing processes to ensure high-quality products that are kind to both you and the planet.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer support team within 1 hour of placing your order.